Shipping Information

Processing Time

All orders placed will be process and ship out the next working day. All orders received on Friday, Saturday and Sunday, will be ship out on Monday.
Note : Please allow a few days of processing time. We will try to ship out as soon as possible.

Shipment Transit

Our regular service is by registered air post, it usually arrived in 1 to 4 weeks depending on your location.
Example
United States usually not more than 15 working days.
Europe Countries usually not more than 12 working days.
Canada usually not more than 22 working days.
Singapore usually not more than 7 working days.
Note: Slight delay might occur
During holiday season, custom clearance for some countries, bad weather, transport conditions (e.g. boat traffic in certain areas) and others unforeseen circumstances.

Shipping Rates

A base shipping fee of $4.00 will be charged per shopping cart checkout (any product, any quantity, any combination) plus
10g sample - $0.50 for every unit order
10g free sample - $1.00 for every unit order
100g tea - $3.00 for every unit order
250g tea - $6.00 for every unit order
357g tea - $7.00 for every unit order
400g tea - $9.00 for every unit order
500g tea - $11.00 for every unit order
1kg tea - $18.00 for every unit order
Teapot - $10.00 to $15.00 for every unit order (depending on the size and weight)
Note: The shipping fees quoted include a simple packaging.

For an example (refer to this chart).
Exceptional cases like loose tea or tea that needs a container, the shipping fee will be specify.

Destination

We do not ship to APOs or FPOs. Sorry for any inconvenient cause.
For customer living in Israel, please contact us to arrange alternate shipping route.

Return Policies

Satisfaction Guaranteed

All product other than "sample" and "free sample" purchased from www.finepuer.com may return for a refund, replace or exchange if you are not 100% satisfied with it. Please contact us within 7 days of receipt of your order to arrange for a return. No question ask.

Charges

100% refund (including shipping) only if the problem was due to our mistake. All other refund will be charge shipping fees.
You are always encourage to try a sample size before making a larger purchases.

Return Product Condition

~ Tea ~
All teas should be return to us in its original condition. Do not break or loosen up the tea leaves before sending back to us for a refund.
~ Teapot and Teacup ~
You may try the teapot and teacup purchased from us, if you are not satisfied with our teapot or teacup, you can send back to us even if it has been used.

Broken in Transit

You can return for a refund or replace if you recieved any broken teapot or teacup during transit.